Order Process
This is our 5 step order process, detailing every step from quote to delivery.
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Once we receive your enquiry we will contact you via phone or email. We will require details such as; product style, quantity and required delivery date. We will then provide a quote for the cost and length of time needed for production.
We will send you free of charge artwork showing your branding in different placements and different applications. If you require a physical sample of the item, we can send you a sample, free of charge. We do require the item returned within 2 weeks of receiving the product. This sample will not be in the colour you choose or with your branding applied. If you require a fully made sample in your chosen colour and with your branding then this is possible but at a cost which will be dependent on the item and will take up to 4 weeks to receive.
Once the artwork is approved we will send an order confirmation and an invoice of 50% payment. The order is not deemed confirmed until payment is made.
We advise 8-10 weeks for the delivery of your order. This is the average delivery period, however it can be quicker or longer depending on your order, specific delivery dates will be advised in the consultation period. If your order’s required sooner than 8 weeks please get in touch and we will work with you to meet your required delivery date. Our products go through a rigorous quality check both in the factory and by ourselves.
When the order is ready to ship, we will be in contact for the final 50% payment. Once this payment has been made your order will be shipped using DHL or FedEx delivery services. Shipping will be quoted for separately and added to the final invoice, unless you choose to collect via your own carrier.