FAQs

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Welcome to CLG London’s help desk, please see below our frequently asked questions, if you can’t find a relevant answer to your question please do get in touch and we’d be happy to help.

Why should I order through CLG London?

CLG London’s Directors have worked in the luxury industry for a combined 15 years. We are committed to creating beautiful products that will make a lasting impression. We love working closely with our customers and will always go above and beyond for them to ensure their experience and product is all they hoped for.

What does CLG London offer?

1. Corporate Gifts

Tactile brand marketing gives businesses a chance to leave a long-lasting impression. Gift luxury branded leather goods at conferences, award ceremonies, VIP trips abroad, launch events etc. Discover luxury goods for corporate gifts.

2. Business Accessories

A much overlooked area that can make a great cost-effective impact for corporate businesses. This can be a very easy way to reinforce your brand, with your employees and clients by adding your logo to leather office supplies and stationery. Discover luxury business accessories.

3. Made for Retail

Retail businesses looking to expand their product offering can add leather accessories to their main product catalogue. e.g. introducing a leather glasses’ case for a new glasses brand, or a box for a jewellery brand. We love working with customers to create unique products to take to market. We understand the margins required for selling on to wholesale and direct to retail so can help guide you through pricing structures. Discover luxury goods made for retail.

How much will it cost?

All of our product and packaging prices are on the product page. Prices do not include VAT or delivery costs. Should you wish to use our courier service we will quote delivery costs before shipment.

How do I contact you?

You can contact us through our contact us page or via
Telephone 07795615035
enquiries@clglondon.co.uk.
CLG London Ltd, The London Office, 85 Great Portland Street, First Floor, London, W1W 7LT

Our opening hours are Monday - Friday 09.00 am - 17.30 pm (GMT) (excluding Bank Holidays). During working hours we will aim to respond to you within 2 hours of receiving your enquiry, and before 11am the next working day for enquiries made outside working hours.

What is your order process and how long does it take?

This is our 5 step order process, detailing every step from quote to delivery.

ENQUIRY & QUOTE: Once we receive your enquiry we will contact you via phone or email. We will require details such as; product style, quantity and required delivery date. We will then provide a quote for the cost and length of time needed for production.

ARTWORK & SAMPLES: We will send you free of charge artwork showing your branding in different placements and different applications. If you require a physical sample of the item, we can send you a sample, free of charge. We do require the item returned within 2 weeks of receiving the product. This sample will not be in the colour you choose or with your branding applied. If you require a fully made sample in your chosen colour and with your branding then this is possible but at a cost which will be dependent on the item and will take up to 4 weeks to receive.

ORDER PLACED & INVOICE RAISED: Once the artwork is approved we will send an order confirmation and an invoice of 50% payment. The order is not deemed confirmed until payment is made.

MANUFACTURING & QUALITY CHECK: We advise 8-10 weeks for the delivery of your order. This is the average delivery period, however it can be quicker or longer depending on your order, specific delivery dates will be advised in the consultation period. If your order’s required sooner than 8 weeks please get in touch and we will work with you to meet your required delivery date. Our products go through a rigorous quality check both in the factory and by ourselves.

DELIVERY: When the order is ready to ship, we will be in contact for the final 50% payment. Once this payment has been made your order will be shipped using DHL or FedEx delivery services. Shipping will be quoted for separately and added to the final invoice, unless you choose to collect via your own carrier.

How do I place an order?

You can place an order by contacting us through our enquiry form which is located in the contact us page . Once we have received your enquiry we will get in touch with you to discuss your order requirements and create any necessary artwork for your order. Once you have confirmed you are happy with the artwork and order specifications we will confirm your order which will require a 50% prepayment.

Where are your products made?

We work with extremely talented craftspeople who source the finest materials. We are committed to only working with the factories that are ethically responsible. We source our CLG products from the UK, Europe, China and India, from factories that offer exquisite craftsmanship, attention to detail and at accessible prices. If you would like any further information on where specific products are from please do get in touch and we’d be happy to let you know.

Can I see a sample?

We offer samples on request and at a fee. Please note that sampling will increase the lead time for deliveries by up to 4 weeks per sample. For unique product orders we will always create samples.

Do you have a catalogue available?

Yes we have a PDF catalogue available, please email us on enquiries@clglondon.co.uk and we will happily send it to you.

Can I cancel my order?

Once your order has been fully confirmed and the 50% pre-payment made, we are unable to cancel or refund any part of your order.

Which countries do you ship to?

We ship worldwide using DHL and FedEx delivery services. All of our shipments are via a tracked and signed for service ensuring peace of mind for your order. For further information on our delivery service please see our shipping page.

Can you ship my order directly to my client?

We can ship your order direct to as many destinations as required, this will incur an extra cost of which we can quote for before shipment. We advise that you let us know any delivery destinations as soon as possible to ensure no delay.

I need my branded products soon, how fast can I get them?

Please contact us now by calling 07795615035 or emailing enquiries@clglondon.co.uk, or through our contact us page.
We make all products to order. This gives our customers complete flexibility when personalising the order to suit them, and we will never have wasted stock (part of our environmental policy). We advise 8-10 weeks, but please get in touch if you need your order faster, as we will always go above and beyond to help you with your delivery requirements.

Can you make me something that you don't have on your website?

We love to work closely with our customers to make unique and cost-effective products for them. See our bespoke page or contact us using our contact us page.

Can I use my own packaging supplier?

Absolutely, if you would like to order your packaging through your own supplier that’s more than ok, we will let you know the dimensions required for the product in question. Products will be individually wrapped in tissue and bulk packed for delivery for orders without packaging.

How can I pay?

Payment can be made by BACS, Debit or Credit Card (Amex is not accepted and any credit card payments will incur the 2.5% surcharge from our service provider).

What is your environmental policy?

CLG London will always strive to design luxury goods that don't go out of fashion and are life-long products.

Please find Our Responsibility Policy here.

Are your products ethically made?

We source all of our materials directly from our suppliers and their factories so that we know exactly who is making them and where they are being made. We only source from factories that are state registered.

Please find Our Responsibility Policy here.